38 results found.
Key Takeaways1. WhatsApp new features in 2026 improve communication, privacy, and group coordination, including polls, communities, channels, transcripts, voice chat, and chat lock controls.2. Recent WhatsApp updates add practical, most requested improvements like Group Message History for new members, stronger privacy settings, member tags, and event reminders.3. WhatsApp Channels are one-way broadcasts to unlimited followers, while Broadcast messaging supports more targeted business communicat
ReThink HK is Hong Kong’s unique annual event dedicated to accelerating sustainable transformation. By uniting top industry leaders, corporations, social enterprises, and NGOs, the flagship event helps organisations align sustainable practices across their value chain. For its sixth edition in September 2025, which aimed to welcome over 10,000 attendees, ReThink HK needed a communication strategy that was as innovative as its mission. To meet this crucial need, ReThink HK implemented Omnichat’
Social media is the most popular discovery channel in Hong Kong now. GWI Core 2023 data shows 54% of luxury consumers discover new brands and products through social media, overtaking search engines and TV ads. Consequently, many brands are adopting Social CRM (Social Customer Relationship Management, SCRM) to seamlessly integrate customer data with real-time social interactions. This article will delve into how leveraging a Social CRM system can revolutionise the way you build trust with custom
For brands expanding business in regions like Hong Kong, Taiwan, Japan, and Thailand, a single communication strategy is no longer sufficient to meet market demands. Especially in Taiwan, LINE is the most used messaging platform, making it an indispensable channel for enterprise customer communication and marketing. This article provides you with a complete beginner’s guide to the LINE Official Account (LINE OA), covering account types, application, setup, and maximising LINE operational effecti
According to Statista data, Facebook is the most used social platform globally and has become a crucial channel for businesses to acquire new customers and maintain relationships. However, relying on manual replies for Facebook’s massive message volume is challenging and risks losing customers. This article introduces Facebook Messenger Auto-Reply as the essential solution. We break down the definition, benefits, setup methods, and practical success cases, showing you how to instantly convert ev
According to Hootsuite data, Instagram is the world’s third most-used social platform. As businesses’ exposure on Instagram continuously increases, the volume of DMs (direct messages) and post comments grows significantly, often making manual replies difficult to manage and leading to missed potential customers. By setting up Instagram auto-reply, brands can respond to customers instantly, converting every interaction into a business opportunity. This article will provide a detailed overview
Conversational commerce has become a significant trend in digital marketing. Meta’s statistic shows that 66% of consumers agree that messaging with a business makes them more confident to place an order and pay. With Double 11, Black Friday, Double 12, Christmas, New Year, and other festivals approaching, merchants wonder how to use WhatsApp Business to grow their business. We have developed seven strategies to help you plan for holiday marketing and seize conversational business opportunities
AI chatbots have become quite popular, with major tech companies developing their own generative AI. Microsoft Copilot is now available on WhatsApp for free, without needing to download an app or use a VPN. Its functions, including composing messages, answering questions, generating images, and translating, help users enhance their daily communication and work efficiency. This article will provide a detailed introduction to Microsoft Copilot on WhatsApp and how to apply its features practically.
In today’s competitive landscape, building and maintaining strong customer relationships is key to driving business growth. However, businesses are challenged to manage the massive volume of customer conversations on WhatsApp and convert them into sales. This article demonstrates how WhatsApp CRM provides a powerful solution to excel at customer relationship management and significantly boost sales performance. What is WhatsApp CRM? WhatsApp CRM is a solution that integrates WhatsApp’s communi