36 results found.
How can businesses efficiently reach potential customers? Data shows that compared to emails with an open rate of only about 20%, WhatsApp messages have an open rate of up to 98%. WhatsApp Broadcast is a golden sales channel. However, many merchants struggle with failed messages and strict recipient limits. This article compares the differences in broadcast features among the Personal version, Business version, and enterprise-grade API, teaching you how to break through limits and send bulk mess
In Hong Kong, WhatsApp has become an indispensable communication tool, whether for staying in touch with friends and family or handling business-to-customer communications, sales, and after-sales support. However, when an account faces bans, technical glitches, or payment issues, many users and businesses rush to find official help. Is there an official customer service phone number you can inquire with? This article will answer that and guide you on the proper ways to contact the WhatsApp suppo
As competition intensifies, relying solely on a traditional website is no longer enough. For retailers in Hong Kong, where Facebook and Instagram dominate daily life, selling directly on social media is essential to boosting exposure and revenue. This comprehensive guide breaks down everything you need to know about Facebook Shop—from setup and product restrictions to core marketing secrets. You will also discover how to leverage Omnichat to centralise your communication channels, maximise you
Previously, iPhone users needing separate personal and work WhatsApp accounts had to carry two phones, rely on insecure third-party apps, or use WhatsApp Business. Now, WhatsApp has officially launched the “Two Accounts, One Phone” feature for iOS, allowing users to run two different accounts on a single iPhone. By registering a second number via eSIM or dual SIM cards, you can now seamlessly switch between your primary and secondary accounts within the same application. Key Takeaways: Two Whats
WhatsApp Channels was first introduced by Meta in June 2023 and expanded to over 150 countries in September 2023. It is a one way broadcast feature within WhatsApp that allows organisations, companies, and creators to share updates with followers separately from personal chats. Followers can receive channel updates, react with emojis, and view content such as text, images, videos, stickers, and polls, but they cannot reply directly through chat. For businesses, WhatsApp Channels can be useful fo
In the process of running an online store, many owners notice a common phenomenon: despite investing heavily in attracting traffic, the vast majority of visitors leave shortly after browsing without placing an order. Simply chasing new customers while ignoring those who have already interacted with your brand is a waste of marketing budget. This is exactly why stores need to implement remarketing. This article provides an in-depth analysis of how Website Remarketing works and its various channel
In today’s highly competitive e-commerce landscape, many Hong Kong online shop owners find that while running ads brings in traffic, the conversion rate into actual orders is lower than expected. To break through performance bottlenecks, the core key lies in establishing and optimising a complete Online Sales Funnel. Key Points: E-commerce Sales FunnelSales Funnel: Don’t just chase traffic; you must manage all five stages from awareness to retention.Measure Success: Regularly monitor KPIs to fin
The 2026 Landscape: From “Omnichannel” to “Unified Intelligence” In 2026, the tolerance for fragmented communication has vanished, as 85% of customers now admit they will abandon a brand entirely if their issue isn’t resolved on the first contact. To combat this churn, CX and IT leads are prioritizing “Memory-rich AI”—a system that leverages the WhatsApp Business API to retain context, language preferences, and purchase history across every interaction. By centralizing data into a single sourc
In 2026, with advertising costs skyrocketing, relying solely on paid traffic is no longer enough to sustain growth. Smart store owners are shifting their focus to Conversion Rate Optimisation (CRO). This article deep dives into 5 core secrets to improving your conversion rate—from UI/UX and loading speed to AI live chat, cart recovery, and omnichannel automated messaging—helping you maximise every cent of your ad budget and turn visitors into customers. Key Takeaways: Guide to Conversion Rat