17 results found.
Omnichat, the leading omnichannel customer experience platform, today announces its evolution into an AI-Native Agentic Customer Experience Platform with the launch of the upgraded Omni AI. This major technological leap is engineered to provide enterprise clients with a sophisticated, autonomous AI workforce. Backed by two consecutive years of 130% YoY growth in Southeast Asia and having empowered global clients to generate over US$100 million in revenue, Omnichat is leveraging advanced Agentic
We would like to extend our gratitude to Brain Magazine (a famous marketing publication in Taiwan) for inviting Alan Chan, Founder and CEO of Omnichat, to share his insights on the evolution of AI in their latest feature. Over the past decade, the retail industry has revolved around the concept of “Conversational Commerce.” However, it wasn’t until the rise of Generative AI in 2023 that we truly witnessed a turning point in this transformation. Now in 2026, we are experiencing an even grea
(Taiwan, December 10, 2025) – Omnichat, the leading brand in omnichannel conversational commerce, hosted its 5th annual “2025 Retail Next Summit.” The event gathered heavyweights from the retail industry — LINE, Meta, Benefit, and Timberland — under the theme “AI Without Borders: Redefining Customer Experience,” to explore how AI and OMO (Online-Merge-Offline) are driving the evolution of retail. Facing the new retail landscape of 2026, the summit provided an in-depth analysis of reshaping
Leveraging Meta’s technologies, WhatsApp is transformed into a pivotal business tool that engages customers across their entire lifecycle, converting initial interest into qualified leads and direct purchases while maximising ROI. Enabling seamless integration of third-party AI, Omnichat grants clients the ultimate flexibility to build a truly customised AI workforce on WhatsApp, establishing a complete social CRM and accelerating their digital transformation. Maxim’s Group deployed a seamless
Omnichat, the Asia-Pacific leader in all-in-one omnichannel customer experience solutions, recently announced the launch of Omni AI Agent Studio, which is designed to give businesses unprecedented control over their conversational AI ecosystem by enabling them to seamlessly build, manage, and integrate both native Omni AI agents and specialised third-party AI. Omni AI Agent Studio: A New Era of AI Customisation and Flexibility The launch of Omni AI Agent Studio represents a significant advanceme
Omnichat, the leading brand in omnichannel conversational commerce, hosted its “2025 Omnichat Product Launch Event – Beyond Omnichannel & AI.” The event featured three tech giants, LINE, Meta, and Amazon Web Services (AWS), in a joint discussion on how AI technology is redefining customer acquisition, communication, and conversion in retail. During the event, Omnichat officially launched its “Omnichannel Omni AI Agent Studio”, a solution designed to help brands build bespoke AI assistant tea
Utilise WhatsApp as a strategic business channel to create personalised, real-time customer journeys, leveraging different message categories and automation supported by Meta to enhance brand presence and drive measurable business results Harness the power of conversational AI agents, WhatsApp Flows, customer loyalty initiatives and social ad optimisation with Omnichat to engage customers across the entire lifecycle, boost conversions and maximise ROI Bauhaus deployed a 24/7 WhatsApp chatbot, dr
Omnichat, the leading all-in-one omnichannel customer experience platform in the Asia-Pacific region, announced its AI-powered conversational suite driven by Agentic AI for 2025. Backed by prominent investors such as AppWorks, 91APP, Palm Drive Capital, Cornerstone Ventures and AVA Angels, Omnichat has achieved significant growth with an eightfold revenue increase over the past three years, exceeding US$10 million in annual recurring revenue (ARR). Omnichat stands alone in the APAC region as the
Create end-to-end customer journeys using WhatsApp Flows and ads that click to WhatsApp with Meta to accelerate business growth Redefine customer engagement with Omnichat’s WhatsApp membership system and enhance campaign tracking and optimisation through the Conversions API Watsons Hong Kong integrated WhatsApp into the customer journey, from initial product discovery through to final purchase and payment, thereby offering customers a more convenient O+O experience Hong Kong Life revolutionise