96 results found.
WhatsApp auto reply is an automatic message that answers customers as soon as they write to a business, whether it is a greeting, an away message or a chatbot menu. WhatsApp is the most widely used instant messaging tool in Hong Kong, with a penetration rate of over 80% according to market research, and a primary channel for business-to-customer communication, sales, and customer service. Studies indicate that up to 70% of consumers are more inclined to purchase from brands they can message dire
WhatsApp is an essential tool for daily communication and business connections, but failing to follow platform rules can result in sudden account blocks or suspensions. Once suspended, users cannot access chat history or backups during the ban period. This article explains WhatsApp account ban types, common causes, unban appeal steps, and prevention measures to help keep your account safe. Key Takeaway・Block Statuses: WhatsApp enforcement includes “Account Restricted,” “Temporarily Banned,” an
Thanks to Business Next for the coverage. L’OCCITANE integrates online and offline data through the Omnichat solution, driving three major changes in membership management and upgrading its official LINE account from a push notification tool to a core platform for membership management and customer relations. Competition among beauty brands is no longer just about products or promotional discounts; it’s about who can provide a better service experience to retain customers. This April, L’OCCITANE
Social media customer engagement is vital for modern businesses. While the WhatsApp Business API traditionally focused on 1:1 chats and mass broadcasts, Meta’s WhatsApp Groups API now enables automated, multi-party messaging. Built for high-value consultations, VIP service, and complex case resolution, this guide breaks down how the WhatsApp Groups API works, its key limits, top use cases, and setup steps. Key Takeaways・Invite-Only: Users must join voluntarily via an invite link (capped at 8
Key Takeaways1. WhatsApp backups are stored through your Google Account on Android and iCloud on iPhone. Create a backup under Settings > Chats > Chat Backup and enable automatic backups for regular protection.2. To restore a WhatsApp backup, use the same phone number and Google Account or iCloud account used to create it. WhatsApp will prompt you to restore your chat history during setup or reinstallation.3. WhatsApp Business backup works similarly to personal WhatsApp, while larger teams may n
Key Takeaways1. A WhatsApp CRM connects WhatsApp conversations with customer profiles and CRM data, helping businesses manage messaging, sales and customer service from one place.2. A WhatsApp CRM system can improve team efficiency through shared inboxes, conversation assignment, customer context, automation and more consistent follow-up.3. When choosing the best WhatsApp CRM, look for official WhatsApp Business Platform support, CRM integration, multi-agent collaboration, automation, segmentati
Meta announced the global availability of Meta Business Agent on 3 June 2026, introducing its own AI agent for businesses across WhatsApp, Messenger and Instagram. For enterprises running customer conversations on WhatsApp, the launch coincides with two pricing changes taking effect this quarter. Both will affect what a WhatsApp operation costs, regardless of whether a business adopts Meta’s agent. This article covers what the product is, what Meta has published on pricing, and the operational q
As customer communications increasingly shift to digital channels, maintaining strict regulatory standards has become a non-negotiable priority for enterprise IT and compliance leaders. In 2026, managing customer data over third-party channels requires a fine balance between seamless engagement and ironclad data privacy. According to official performance disclosures published directly by Meta Investor Relations, the scale of business-to-consumer communication has grown exponentially, with paid m
With the rapid rise of conversational commerce, customers increasingly demand seamless purchasing experiences. Major messaging platforms are integrating e-payment features to provide a one-stop journey from inquiry to ordering and payment. Among these, Meta’s WhatsApp Pay (WhatsApp Payments) has garnered the most attention from businesses and consumers alike. How exactly does WhatsApp Pay work? Can individuals or merchants in Hong Kong use it? This article provides a comprehensive analysis of Wh