87 results found.
As WhatsApp prepares for the phased rollout of its privacy protection policies starting in June 2026, Meta is set to officially launch the “Usernames” feature. This transition introduces a new backend identification mechanism: the Business-Scoped User ID (BSUID). For businesses using the WhatsApp Business Platform, adopting this identifier is essential to prevent service disruptions and ensure you can continue reaching your customers effectively. 💡 Key Takeaways: Privacy-First Messaging: What
CreFIT is a leading digital finance provider in Hong Kong, dedicated to offering accessible and innovative financial solutions to residents. By leveraging conversational technology, CreFIT aims to simplify the borrowing experience, providing a seamless customer journey for individuals across the city. Facing challenges with high volumes of loan enquiries and significant dropout rates in traditional application processes, CreFIT partnered with Omnichat to implement the WhatsApp Business API. By a
The 2026 Landscape: From “Omnichannel” to “Unified Intelligence” In 2026, the tolerance for fragmented communication has vanished, as 85% of customers now admit they will abandon a brand entirely if their issue isn’t resolved on the first contact. To combat this churn, CX and IT leads are prioritizing “Memory-rich AI”—a system that leverages the WhatsApp Business API to retain context, language preferences, and purchase history across every interaction. By centralizing data into a single sourc
March is a traditional low season for the retail industry. Rather than spending heavily on ads to acquire new customers, the smartest growth strategy lies within your existing database: your “dormant members”—those who already know your brand but haven’t visited in a while. In the age of AI, we no longer need to “blindly” blast broadcast messages. Instead, we can use WhatsApp automation features like replenishment reminders and limited-time coupons to proactively predict demand, achieve precis
In today’s fast-paced digital landscape, e-commerce businesses face unprecedented challenges and opportunities. While a great product and a user-friendly website are essential foundations, they are no longer sufficient to guarantee success. The key differentiator lies in establishing meaningful and lasting relationships with customers. This is where the WhatsApp Business Platform emerges as a game-changer. 💡 Key Highlights of WhatsApp Business for E-Commerce – Over 2 billion users now prefer
In today’s ever-changing retail landscape, businesses are under increasing pressure to provide outstanding customer experiences and boost sales. WhatsApp Commerce offers a unique opportunity to achieve these goals by leveraging the power of one of the world’s most popular messaging apps. 💡Key Highlights of WhatsApp Commerce- Trend: Businesses are moving toward conversational commerce to bridge the gap between product discovery and final checkout within a single messaging interface.- Omnichat
In the digital age, building strong customer relationships is essential, and WhatsApp Message Templates provide a powerful way for businesses to achieve this through seamless, personalized interactions. These automated tools allow brands to deliver tailored content for everything from product promotions to order confirmations and customer support; this guide covers the fundamentals, key benefits, and steps to help your business get started. 💡 Quick Summary of WhatsApp Message Templates Guide-
In Southeast Asia, retail marketing is shifting from fragmented clicks to conversational journeys, fueled by a mobile-first population where over 88% of users access the web via smartphones. With 65% of shoppers more likely to buy from businesses they can message directly, and WhatsApp penetration hitting 91% in markets like Indonesia, retail leaders are using the platform to collapse the funnel. By replacing isolated touchpoints with fluid conversations from social discovery to private checkout
Meta has announced the introduction of WhatsApp ads within Ads in Status and Promoted Channels, along with the launch of Channel Subscriptions. This move aims to help businesses connect with consumers on WhatsApp more easily, fostering interactive relationships that drive business growth. 💡Key takeaways: WhatsApp Advertising- WhatsApp Ads currently appear in Status and Promoted Channels, giving businesses new ways to increase visibility and connect with users inside WhatsApp’s Updates tab.-