79 results found.
The global retail landscape has faced unprecedented volatility in recent years. As Asia’s leading cosmetics retail group with over 200 outlets, Sa Sa recognised that the pandemic was not merely a challenge to be weathered, but a catalyst for fundamental change. By partnering with Omnichat, Sa Sa moved beyond addressing footfall fluctuations to build a robust OMO (Online-Merge-Offline) strategy. This approach seamlessly integrates professional in-store service with advanced digital automation,
The dawn of the AI age has sparked a thrilling revolution across industries, leaving many wondering how to harness AI or AI agents in business. Omni AI agents, for example, are sophisticated digital assistants poised to revolutionise customer service, sales, and marketing. But what exactly are these intelligent virtual agents, and how can they elevate your conversational and agentic AI strategy? What are AI agents / Agentic AI? AI agents, also known as Agentic AI, are autonomous software progr
As we enter the final month of 2024, are you busy with brainstorming marketing strategies for 2025? Curious about what’s trending in the digital marketing landscape in 2025? Think Artificial intelligence (AI), and so much more! We’re talking about seamless integrations and collaborations, data-driven insights, and personalised experiences. AI Revolution The AI revolution is officially upon us! You may have already experimented with AI-powered content creation—whether it’s text, images, or vide
Omnichat, the omnichannel customer experience platform in Asia, proudly announces a significant milestone in its commitment to information security with the ISO/IEC 27001:2022 certification from SGS. This prestigious certification validates Omnichat’s robust approach to protecting both customers’ and employees’ information through comprehensive security management protocols. Compared to ISO/IEC 27001:2013, the updated ISO/IEC 27001:2022 introduces a more comprehensive and modern approach to
Established in 2001, Hong Kong Life Insurance Limited (“Hong Kong Life”) was founded by five local financial institutions including Asia Insurance Company Limited, Chong Hing Bank Limited, CMB Wing Lung Bank Limited, OCBC Bank (Hong Kong) Limited and Shanghai Commercial Bank Limited, offering an integrated one-stop insurance and financial planning solutions to its customers. With the profession and devotion to delivering quality insurance services, Hong Kong Life has successfully revolutionised
With over 35 years of established presence in Hong Kong, OPTICAL 88 has solidified its position as a leading optical retail, vision and hearing care specialist. Through its implementation of Omnichat’s WhatsApp Business API solutions, the company has successfully modernised its customer service operations and marketing strategies while maintaining its core mission of safeguarding vision and hearing health. In recent years, OPTICAL 88 has embarked on a comprehensive digital transformation journe
When discussing Online-Merge-Offline sales, you might think of the actual purchasing behaviour across various channels. However, before customers make any purchases, how do they first engage with your brand and products? Social ads could be the solution. With their cost-effectiveness and robust tracking capabilities, they have emerged as a major trend in today’s competitive market. Online stores can leverage digital advertising for product promotion, while physical stores can also utilise it t
While Google has stepped back from its initial plan to phase out third-party cookies in Chrome, it has introduced a novel approach: Privacy Sandbox. This innovative solution aims to balance user privacy with the needs of online advertisers. Instead of deprecating third-party cookies, we would introduce a new experience in Chrome that lets people make an informed choice that applies across their web browsing, and they’d be able to adjust that choice at any time. – Anthony Chavez, Vice President
While online stores may serve as the backbone of an eCommerce business, allowing visitors to browse products and learn more about services at any time, social commerce is becoming increasingly important in customer service, marketing, and sales—an aspect you cannot afford to overlook. A Meta report revealed that 66% of consumers are more likely to shop with businesses that support messaging. Building a sustainable eCommerce business cycle with WhatsApp enables businesses to connect with over 2