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Key Takeaways1. WhatsApp backups are stored through your Google Account on Android and iCloud on iPhone. Create a backup under Settings > Chats > Chat Backup and enable automatic backups for regular protection.2. To restore a WhatsApp backup, use the same phone number and Google Account or iCloud account used to create it. WhatsApp will prompt you to restore your chat history during setup or reinstallation.3. WhatsApp Business backup works similarly to personal WhatsApp, while larger teams may n
Has your WhatsApp Business account been banned or blocked unexpectedly? A WhatsApp Business account is usually banned because of policy violations, spam-like behaviour, bulk or automated messaging, use of unofficial apps, or data scraping. In this guide, “blocked” refers to an account-level restriction imposed by WhatsApp, not a customer blocking an individual chat. For many businesses in Hong Kong and across Asia-Pacific, WhatsApp Business is a critical channel for customer service, marketi
Today’s consumers do not rely on siloed emails or easily ignored SMS messages; they expect real-time, conversational engagement. By adopting a WhatsApp Business API solution, especially through official Meta Partners and WhatsApp Business Solution Providers like Omnichat, enterprises gain a centralised powerhouse to digitise operations, drive revenue, and build trust. Here is why upgrading to an enterprise API is no longer optional. 💡Key Highlights- The App Bottleneck: While the free WhatsApp
WhatsApp Web lets you access your WhatsApp account from a computer browser at web.whatsapp.com, so you can send messages, share files and manage conversations without installing the desktop app. For WhatsApp Web login, users can scan a QR code or link their browser using their registered phone number. Managing WhatsApp messages from a computer has become a standard workflow for both individuals and businesses. WhatsApp is a free messaging and video calling app used by over 2 billion people in mo
With rising digital acquisition costs, converting online traffic into offline footfall is a major challenge for Hong Kong’s fitness and wellness industry. As the world’s only oxygen-enriched fitness club, perFIT partnered with Omnichat to build an automated, humanised O2O journey via the WhatsApp Business API. Across its four premium Hong Kong locations, including Tsuen Wan, Sha Tin, Mong Kok, and Wan Chai, perFIT successfully bypassed manual follow-ups, plugging funnel leaks to achieve a 36%
As Australia’s No. 1 dermatological brand for dry or sensitive skin^ and a cornerstone of Ego Pharmaceuticals, QV Skincare is driven by a singular mission: to transform skin health through science. By bridging skincare expertise with Omnichat’s cutting-edge conversational technology, QV delivers personalised care and expert education directly to its audience, empowering customers to live confidently and unconstrained. Eva Ng, Marketing Manager of Ego Pharmaceuticals Hong Kong and Macau, shar
WhatsApp Channels was first introduced by Meta in June 2023 and expanded to over 150 countries in September 2023. It is a one way broadcast feature within WhatsApp that allows organisations, companies, and creators to share updates with followers separately from personal chats. Followers can receive channel updates, react with emojis, and view content such as text, images, videos, stickers, and polls, but they cannot reply directly through chat. For businesses, WhatsApp Channels can be useful fo
CreFIT is a leading digital finance provider in Hong Kong, dedicated to offering accessible and innovative financial solutions to residents. By leveraging conversational technology, CreFIT aims to simplify the borrowing experience, providing a seamless customer journey for individuals across the city. Facing challenges with high volumes of loan enquiries and significant dropout rates in traditional application processes, CreFIT partnered with Omnichat to implement the WhatsApp Business API. By a
Unleash the limitless potential of customer data in today’s digital era with the Omnichat Salesforce integration, which allows you to seamlessly synchronize data and streamline sales and marketing strategies through unified customer profiles to achieve ‘Customer 360’. This powerful consolidation enhances communication across WhatsApp, Facebook, Instagram, LINE, WeChat, and other messaging platforms, empowering your teams to drive more conversions and achieve remarkable results through accurate c