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Thanks to Business Next for the coverage. L’OCCITANE integrates online and offline data through the Omnichat solution, driving three major changes in membership management and upgrading its official LINE account from a push notification tool to a core platform for membership management and customer relations. Competition among beauty brands is no longer just about products or promotional discounts; it’s about who can provide a better service experience to retain customers. This April, L’OCCITANE
The WhatsApp Business Platform is streamlining its pricing structure to make messaging costs more transparent and predictable for businesses. These updates simplify billing, encourage better customer experiences, and reflect the value delivered through WhatsApp business communications. Understanding WhatsApp API costs is crucial as Meta transitions from free Service Messages and Utility Message Templates within the 24-hour customer service window to a new per message charge basis starting from O
The latest WhatsApp Business API pricing model takes effect on October 1, 2026. The most critical change is that Service Messages and Utility Message Templates, which were previously free within the 24-hour customer service window, will now be charged on a per-message basis. This update directly impacts all businesses using the WhatsApp Business API. How does the new billing model work? What is the impact on operating costs? How can merchants track their service message usage and reduce sending
Hello everyone, I’m Alan, the founder of Omnichat. As we close the chapter on 2025, I am filled with immense pride and gratitude. If 2024 was about building resilience, 2025 has been the year of acceleration and transformation. We didn’t just witness the AI revolution; we actively shaped it for the retail world. From launching our “Agentic AI” ecosystem to powering over US$100 million in revenue for our clients, this year has been a testament to the power of omnichannel connection. Here is a l
Hello everyone, I’m Alan, the founder of Omnichat. As we conclude another exceptional year, I am thrilled to reflect on our journey through 2024—a year that has been nothing short of transformative. From scaling our operations and expanding our market presence to introducing groundbreaking innovations, 2024 has reinforced our commitment to empowering businesses with unparalleled chat commerce solutions. Growth in 2024 This year marked yet another significant leap forward for Omnichat. We ach
Omnichat, the omnichannel customer experience platform in Asia, proudly announces a significant milestone in its commitment to information security with the ISO/IEC 27001:2022 certification from SGS. This prestigious certification validates Omnichat’s robust approach to protecting both customers’ and employees’ information through comprehensive security management protocols. Compared to ISO/IEC 27001:2013, the updated ISO/IEC 27001:2022 introduces a more comprehensive and modern approach to
With the recent announcement by the Malaysian government regarding restrictions on SMS messages, businesses are facing a significant challenge in their marketing strategies. The new regulations, which take effect on September 1, 2024, prohibit the inclusion of mobile or fixed-line phone numbers, personal information, URLs, and certain content categories in SMS messages. These restrictions aim to protect consumers from phishing and spam, but they also present a hurdle for businesses seeking to re
Southeast Asia’s e-commerce landscape has witnessed a remarkable transformation in recent years. Soaring internet and smartphone usage, coupled with the rise of online marketplaces like Lazada, Shopee, and Sendo, have fueled explosive growth. From 2016 to 2021, the total value of e-commerce sales quintupled, and its share of all retail sales skyrocketed to 20%. This digital boom has created a prime environment for chat commerce solutions to flourish. Businesses are increasingly embracing chat pl
Hello everyone, I’m Alan, the founder of Omnichat. As we close another remarkable year, I am delighted to share the incredible journey and milestones we have achieved in 2023. This year has been pivotal in our evolution, demonstrating our commitment to innovation, customer satisfaction, and global expansion. Growth in 2023 This year has been phenomenal for Omnichat in terms of growth. We have seen our revenue grow by 2.2x, a clear indicator of our increasing influence in the market and the trust