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Hello everyone, I am Alan, the founder of Omnichat. It is the time of year for me to give the annual summary. What I shared last year was that ‘The pandemic continues in 2021, Omnichat creates future retail trend for brands: OMO Chat Commerce’ This year, the pandemic has finally come to an end , officially entering the post-pandemic era. During the three-year pandemic, brands are more aware of the importance of online and offline integration (OMO), such as WhatsApp, LINE, FB Messenger, and IG, a