27 results found.
Businesses must apply for a ‘Message Template’ from Meta before sending WhatsApp Broadcast, and the template can be selected and used for broadcast upon approval. Users who have adopted WhatsApp Business API through Omnichat can directly apply for a ‘Message Template’ in the backend. Key Highlights: WhatsApp Message Template・Message Template: An essential tool for businesses to initiate WhatsApp conversations. Supports rich media to reduce block rates and enhance professionalism.・Mes
Meta has announced the introduction of WhatsApp ads within Ads in Status and Promoted Channels, along with the launch of Channel Subscriptions. This move aims to help businesses connect with consumers on WhatsApp more easily, fostering interactive relationships that drive business growth. 💡Key takeaways: WhatsApp Advertising- WhatsApp Ads currently appear in Status and Promoted Channels, giving businesses new ways to increase visibility and connect with users inside WhatsApp’s Updates tab.-
WhatsApp stickers are custom static or animated visuals that make WhatsApp conversations more expressive and memorable. Users can create stickers directly within WhatsApp or use third party tools to design custom sticker packs. For brands, using WhatsApp stickers for business can do more than add personality. It can strengthen brand recall, improve engagement, and support campaigns through broadcasts, chatbots, and automated replies. In this guide, you will learn what a WhatsApp sticker is, how
Facebook Chatbot (Messenger Bot) leverages automation to bridge the gap between customer service efficiency and marketing performance. As a vital channel for building instant connections and driving conversions on Fan Pages, this guide explores setup methods, automated marketing layouts, and post-engagement strategies to help you master conversational commerce. 💡 Key Highlights: Facebook Chatbot GuideFacebook Chatbot Integration & Setup: Seamlessly connect your Facebook Page via Omnichat
In the retail and e-commerce battleground of 2026, competition has shifted from “acquiring new customers” to “customer retention.” As AI-generated ads flood social media and overwhelm consumers, the cost of acquiring a new customer (CAC) has soared. To stand out in 2026, the key is no longer how many new people you reach, but how you use conversational technology and deep data to build irreplaceable connections with existing customers, ensuring stable repurchase rates. Why Customer Retention Out
Leveraging Meta’s technologies, WhatsApp is transformed into a pivotal business tool that engages customers across their entire lifecycle, converting initial interest into qualified leads and direct purchases while maximising ROI. Enabling seamless integration of third-party AI, Omnichat grants clients the ultimate flexibility to build a truly customised AI workforce on WhatsApp, establishing a complete social CRM and accelerating their digital transformation. Maxim’s Group deployed a seamless
Key Takeaways1. WhatsApp new features in 2026 improve communication, privacy, and group coordination, including polls, communities, channels, transcripts, voice chat, and chat lock controls.2. Recent WhatsApp updates add practical, most requested improvements like Group Message History for new members, stronger privacy settings, member tags, and event reminders.3. WhatsApp Channels are one-way broadcasts to unlimited followers, while Broadcast messaging supports more targeted business communicat
ReThink HK is Hong Kong’s unique annual event dedicated to accelerating sustainable transformation. By uniting top industry leaders, corporations, social enterprises, and NGOs, the flagship event helps organisations align sustainable practices across their value chain. For its sixth edition in September 2025, which aimed to welcome over 10,000 attendees, ReThink HK needed a communication strategy that was as innovative as its mission. To meet this crucial need, ReThink HK implemented Omnichat’
Social media is the most popular discovery channel in Hong Kong now. GWI Core 2023 data shows 54% of luxury consumers discover new brands and products through social media, overtaking search engines and TV ads. Consequently, many brands are adopting Social CRM (Social Customer Relationship Management, SCRM) to seamlessly integrate customer data with real-time social interactions. This article will delve into how leveraging a Social CRM system can revolutionise the way you build trust with custom