Losing customers on the way to checkout is a pain all e-commerce businesses know too well. Imagine having the entire customer journey, from initial questions to secure checkout, all within a familiar messaging platform. Clunky transitions from chat to product pages will increase the risk of losing customers along the way. Now, you can keep the conversation flowing and guide them straight to checkout, all within familiar WhatsApp. Its eliminates distractions and provides a seamless shopping experience.
Any business with a POS System can do this but it’s really a game-changer for Shopify merchants. You’re not just limited to a basic chat experience with this integration. WhatsApp integration in Shopify, powered by tools like Omnichat, goes beyond basic chat.
What is WhatsApp Integration in Shopify?
Imagine being able to communicate directly with your customers on the platform they already love and use daily. WhatsApp Integration with Shopify makes this a reality. By seamlessly integrating Omnichat with your Shopify store, you can:
Provide real-time customer support: Instantly answer questions, resolve issues, and offer personalized assistance.
Enhance customer engagement: Engage in meaningful conversations, build relationships, and foster loyalty. |
Drive sales and conversions: Promote products, offer exclusive deals, and guide customers through the purchasing process.
How Omnichat Can Elevate Your Shopify Store
Omnichat offers a comprehensive suite of features that can significantly enhance your Shopify store’s performance:
1. Streamlining communication from all social platforms & website chat
With Omnichat, you can instantly capture customer inquiries, address their concerns, and improve your overall customer satisfaction. You have the flexibility to engage with customers through either the website live chat interface or by redirecting them to WhatsApp, depending on your specific goals and customer preferences. This seamless integration ensures a consistent and personalized customer journey.
2. Behavioral Marketing
Omnichat platform allows you to monitor your website visitors’ behavior and segment them based on their actions. By tagging customers according to their browsing patterns, you can deliver highly targeted WhatsApp messages that are more likely to resonate with them. This personalized approach ensures that your marketing efforts reach the right people at the right time, maximizing your chances of conversion. This can be done by analyzing:
- Visiting product pages
- Time spend on each page
- Frequency of visiting
3. Abandoned Cart Remarketing
Over 80% of online shoppers leave their purchases unfinished. With Omnichat’s Abandoned Cart Remarketing feature, you can proactively engage these customers and encourage them to complete their orders. By sending personalized WhatsApp reminders, you can increase your conversion rates and boost your overall sales. Customize your reminder messages to include relevant product information and schedule them to be sent at optimal times, such as an hour after the cart is abandoned. This targeted approach can help you recover lost sales and improve your customer satisfaction.
4. Customer 360 View
This integration also allows you to seamlessly sync customer lists and data from your Shopify system, providing valuable insights for both customer service and marketing efforts. By accessing customer information directly within the Omnichat platform, you’ll have a whole view of the customers and you can provide more personalized and efficient support, addressing their queries and requests with greater accuracy. By syncing customer data, you’ll share:
- Customer name
- Member ID
- Phone
- Tag
- Notes
- # of accumulated orders
- # of accumulated spending
- Consent of email & SMS marketing
Additionally, the synchronized data can be leveraged for targeted marketing campaigns. You can segment your audience based on various criteria, such as purchase history or demographics, to deliver highly relevant and personalized messages that can boost customer engagement and drive conversions. Furthermore, Omnichat automatically creates WhatsApp contacts from your synced customer data, expanding your remarketing pool and enabling you to re-engage customers through the popular messaging platform.
5. Fostering Brand Loyalty
Omnichat’s WhatsApp Membership Cards offer a convenient and engaging way to provide a comprehensive membership experience directly within your customers’ favorite messaging channel. By embedding your membership system into WhatsApp, you can eliminate the need for customers to download additional apps, streamlining their interaction with your brand. This seamless integration allows members to easily access their benefits, view their loyalty points, collect coupons and participate in exclusive promotions, all from their mobile devices.
On top of all these benefits, Omnichat unlike any other WhatsApp solution provider, can help you to increase engagement rate and gain more value from conversation commerce by making your communication more interactive by integrating:
- Interactive Games on WhatsApp can be a fun and engaging way to interact with customers and promote products or services. Businesses can create interactive games that encourage customer participation and generate excitement. By using interactive games, businesses can increase brand awareness, collect customer data, and drive sales.
- Coupon Management allows businesses to create, distribute, and track coupons or promotional codes directly through WhatsApp. This can be done through automated messages, personalized offers, or by sharing coupon codes within the WhatsApp Catalog. By offering coupons, businesses can incentivize purchases, attract new customers, and increase customer loyalty.
- WhatsApp Flow enables businesses to create in-app forms, guiding customers through different interactions and providing personalized support. These flows can be used for various purposes, such as collecting customer information, providing quotations, table or appointment booking or it can also serve as your after sales survey. By automating these processes, businesses can save time, improve efficiency, and provide consistent customer experiences.
- WhatsApp Catalog & Payment allows businesses to showcase their products or services directly within the WhatsApp chat interface. Customers can easily browse through the catalog, view product details, and make purchases without leaving the app. This streamlines the shopping experience and increases the likelihood of conversions.
- Loyalty Programs on WhatsApp provide a convenient way for businesses to reward their customers for repeat purchases or engagement. By offering loyalty points, exclusive discounts, or other benefits, businesses can encourage customer loyalty and increase customer lifetime value. WhatsApp can be used to communicate loyalty program updates, track points, and redeem rewards, making it a seamless and engaging experience for customers.
Conclusion
By integrating Omnichat with your Shopify store, you can unlock its full potential and achieve remarkable results. With enhanced customer engagement, improved support, and targeted marketing capabilities, you’ll be well-positioned to drive sales, build customer loyalty, and stay ahead of the competition. Don’t miss out on this opportunity to revolutionize your Shopify store, fill up the form below and let’s work towards building better customer experience.
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