Hello everyone, I’m Alan, the founder of Omnichat. As we conclude another exceptional year, I am thrilled to reflect on our journey through 2024—a year that has been nothing short of transformative. From scaling our operations and expanding our market presence to introducing groundbreaking innovations, 2024 has reinforced our commitment to empowering businesses with unparalleled chat commerce solutions.
Growth in 2024
This year marked yet another significant leap forward for Omnichat. We achieved a remarkable 2 billion messages exchanged, doubling our volume growth and solidifying our pivotal role in connecting businesses with their customers. Our solutions continued to deliver a 5x higher conversion rate than general eCommerce platforms, further demonstrating our ability to drive tangible outcomes for our clients.
Achievements in 2024
Our regional footprint expanded further, with Omnichat now firmly established in Hong Kong, Mainland China, Taiwan, Singapore, Malaysia, Indonesia, and Thailand. This growth reflects our dedication to serving businesses across APAC and beyond.
We are honored to have received several prestigious accolades this year, including the Asia eCommerce Awards, MARKies Awards, Digz Awards, and Digital Singularity Awards. Our client base has grown significantly, with nearly 1,500 key clients across the region trusting Omnichat as their chat commerce partner.
New Product & Feature Achievements in 2024
Innovation remains the cornerstone of Omnichat, and in 2024, we launched several transformative solutions:
- Social Ads Cloud
- Revolutionized cross-social-channel ad management, enabling data-driven enhancements that guide the customer journey from user acquisition to conversion.
- Social Loyalty Cloud
- Introduced an integrated omnichannel loyalty system, offering membership and loyalty points that foster customer retention and lifetime value.
- Omni AI Cloud
- Pioneered the development of personalized AI agents, streamlining customer service, marketing, and sales processes to elevate user experiences across touchpoints.
These innovations reflect our commitment to staying ahead of industry trends and delivering comprehensive solutions that empower our clients.
Looking Forward to 2025
As we move into 2025, Omnichat is poised for an exciting phase of hyper-growth and global expansion, with plans to extend our footprint to Japan, Korea, Australia, and New Zealand.
We are also on the brink of unveiling the next generation of Omni AI, a transformative evolution that will redefine personalized experiences through Agentic AI as a Service. This new frontier will empower businesses to deliver more engaging, intuitive, and impactful customer interactions than ever before.
I am profoundly grateful for the unwavering support of our team, clients, and partners who have been instrumental in making 2024 a phenomenal success. Together, we are shaping the future of chat commerce, and I am confident that the best is yet to come. Here’s to an extraordinary 2025 ahead!
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