17 results found.
Did you know that repeat customers spend 67% more than new ones? That’s why more businesses are rethinking how they design customer loyalty experiences. In Part I of this series, we explored why modern loyalty programs must go beyond points and discounts to create real emotional connection and long-term brand value. In this second part, we focus on how WhatsApp loyalty programs and digital loyalty points can help businesses of any size drive repeat purchases through direct, personalised engage
The newly launched WhatsApp Flows by Meta empowers businesses to achieve deeper customer engagement throughout the entire lifecycle. With WhatsApp Forms, companies can capture event sign-ups, appointment bookings, and customer feedback instantly. This helps increase conversions, generate more leads, and improve customer satisfaction — all within WhatsApp’s built-in form system. You may think of a WhatsApp Form as similar to Google Forms or SurveyMonkey, but it is designed specifically to sup
Established in 1991, Luk Fook Holdings (International) Limited (”Lukfook” or the “Group”) is one of the leading jewellery retailers in Hong Kong and Mainland China. The Group principally engages in the sourcing, designing, wholesaling, trademark licensing and retailing of a variety of gold and platinum jewellery and gem-set jewellery products, with a total of over 2,800 points of sale worldwide. Every piece of jewellery tells a unique story The selling price of jewellery prod
In an era when customers expect instant communication and personalised interactions, WhatsApp Business has emerged as a game-changer for Chat Commerce. With over 2 billion users worldwide, WhatsApp is not just a messaging app—it’s a powerful platform for businesses to connect with customers, drive sales, and enhance customer service. Leveraging WhatsApp Business for Chat Commerce can streamline customer interactions and create a seamless shopping experience in the retail, e-commerce, automot
TikTok’s rapid rise and widespread popularity have significantly transformed the social media. The platform has evolved beyond its initial reputation as a hub for sharing dance trends and lighthearted content, emerging as a formidable force in the marketing world. While Instagram and Facebook still command a larger overall market share, TikTok’s unique blend of high user engagement, extensive reach, and untapped potential presents an invaluable opportunity for retail brands to forge meaningful c
The dawn of the AI age has sparked a thrilling revolution across industries, leaving many wondering how to harness AI or AI agents in business. Omni AI agents, for example, are sophisticated digital assistants poised to revolutionise customer service, sales, and marketing. But what exactly are these intelligent virtual agents, and how can they elevate your conversational and agentic AI strategy? What are AI agents / Agentic AI? AI agents, also known as Agentic AI, are autonomous software progr
Running Facebook (now Meta) Ads can be a powerful tool for reaching new customers and boosting your business. But what if your tracking needs to give you the whole picture? Inaccurate data can lead to wasted ad spend and a distorted view of your campaign performance. The Challenges of Traditional Tracking: For years, advertisers have relied on the Facebook Pixel to track conversions. However, the Pixel has limitations: Privacy Concerns and Ad Blockers: Since recent updates, particularly Apple iO
Too many customised tags causing confusion for customer segmentation? Unable to gain a comprehensive understanding of the customer consumption behaviour through tagging? Whether through CRM, CDP or WhatsApp marketing, companies often use ‘tags’ to track customer behaviour and preferences. As the number of tags grows, it becomes increasingly difficult to manage numerous tags and maintain a streamlined system. Omnichat’s custom attributes allow merchants to create fixed data fields for updatin