39 results found.
For many businesses, WhatsApp is more than just a messaging app. It is the frontline for sales, support, and customer engagement. The WhatsApp Business App is designed primarily for small business owners to communicate directly with customers, attract new customers, and manage day-to-day conversations in one place. It includes built-in business tools such as business profiles, product catalogs, and messaging features that help businesses showcase products, answer enquiries efficiently, and build
(Taiwan, December 10, 2025) – Omnichat, the leading brand in omnichannel conversational commerce, hosted its 5th annual “2025 Retail Next Summit.” The event gathered heavyweights from the retail industry — LINE, Meta, Benefit, and Timberland — under the theme “AI Without Borders: Redefining Customer Experience,” to explore how AI and OMO (Online-Merge-Offline) are driving the evolution of retail. Facing the new retail landscape of 2026, the summit provided an in-depth analysis of reshaping
WhatsApp blue tick verification helps businesses show customers that their WhatsApp presence is authentic and trustworthy. The proliferation of fake business accounts on social media has made consumers more cautious when interacting with brands, creating real challenges for companies trying to build trust online. To maintain credibility and stand out, many businesses now apply for WhatsApp Blue Tick Verification, a badge that confirms an account is authentic and officially verified. For companie
WhatsApp Business API is an advanced service launched by WhatsApp specifically for medium and large enterprises, providing an encrypted space for business to connect with customers. Unlike the regular WhatsApp Business App, the WhatsApp Business API integrates a set of special programming interfaces (API). Since this application cannot be directly downloaded from the App Store or Google Play, businesses must obtain access through certified third-party service providers (such as Omnichat) or seek
As the Meta (Facebook) ecosystem evolves, the “free Messenger perk” that many merchants have relied on is approaching a major turning point. Meta has officially announced that the current Recurring Notifications will transform into the more commercially viable Marketing Messages. Marketing Messages will officially replace Recurring Notifications on January 7, 2026. Messaging platforms such as Facebook Messenger are set to shape the future of business communication and customer engagement, wi
Data from Nucleus Research shows that companies leveraging marketing automation see a 14.5% increase in sales efficiency. Automated customer service marketing allows businesses to provide exceptional support anytime and anywhere. It boosts efficiency, reduces costs, and enhances customer satisfaction and loyalty, helping businesses stand out in a competitive landscape. Since its launch in 2009, WhatsApp has become one of the world’s leading communication platforms, offering businesses an unpar
In the future, AI customer service will become the standard for all industries. Enterprises will use AI to handle processes like FAQ, order inquiries, and marketing flow, significantly improving efficiency. The brand’s need is no longer for “one AI,” but for multiple AIs to collaborate. The marketing team wants an AI that understands events and product promotions, the customer service team needs an AI that can read FAQs and SOPs, the travel industry needs a trip planning AI, and e-commerce wants
In the fast-moving consumer goods (FMCG) industry, the biggest challenge isn’t selling products — it’s keeping customers coming back.When most purchases happen through retail channels, brands often have little to no access to customer data. Managing membership and loyalty relationships becomes a nearly impossible task.Omnichat’s Loyalty Points System: A Fresh Solution for FMCG BrandsWith Omnichat’s Loyalty Points system, brands can create a full membership experience directly through W
As short videos continue to soar in popularity, businesses now have new opportunities to enhance their marketing strategies on WeChat. Since the launch of WeChat Channels in 2020, this innovative feature has rapidly become a vital tool for brands to elevate their influence. Today, the seamless integration of WeChat Official Accounts with WeChat Channels enables businesses to maximise their traffic, connect with a broader audience, and significantly boost both sales and customer engagement. What