Global Security Excellence: Omnichat Secures ISO/IEC 27001:2022 Information Security Management Systems Certification

Omnichat, the omnichannel customer experience platform in Asia, proudly announces a significant milestone in its commitment to information security with the ISO/IEC 27001:2022 certification from SGS. This prestigious certification validates Omnichat’s robust approach to protecting both customers’ and employees’ information through comprehensive security management protocols.

Compared to ISO/IEC 27001:2013, the updated ISO/IEC 27001:2022 introduces a more comprehensive and modern approach to information security management. The changes take into account the evolution of Information and Communications Technology (ICT), advancements in cybersecurity, and increasing concerns about privacy.

What is ISO certification?

ISO certification is a credential that validates a business’s compliance with quality process standards as defined by the International Organisation for Standardisation.

The ISO/IEC 27001:2022 certification represents the global benchmark for information security management systems, establishing rigorous standards for managing sensitive company information. It provides organisations with a structured framework for identifying, evaluating, and managing information security risks while ensuring data confidentiality, integrity, and availability across all operations.

The international security standard: ISO/IEC 27001:2022 Information Security Management Systems Certification

With the recognition of ISO/IEC 27001:2022 Information Security Management Systems Certification, Omnichat achieved the international benchmark of information security management. This includes new controls specifically designed to address contemporary security challenges such as threat intelligence, cloud services security, and information security during disruptive events.

The standard has been restructured to align better with modern organisational practices, with controls being logically grouped, merged, or renamed for improved clarity and implementation.

What is the importance of ISO certification to Omnichat users?

The certification demonstrates that Omnichat has adhered to the international standards against potential security threats, including unauthorised access attempts and data breaches. This achievement reinforces Omnichat’s position as a trusted technology partner committed to safeguarding client information in an increasingly digital business landscape.

Omnichat, as a omnichannel chat commerce solution provider backed by the ISO/IEC 27001:2022-certified governance, provides several significant advantages through its robust information security protocols:

• Data Security: Omnichat is committed to protecting all customer data with the international standard of information management. The ISO/IEC 27001:2022 Information Security Management Systems Certification validates our systems for safeguarding sensitive customer information, ensuring secure handling of business communications and transaction data, and providing our users with confidence in the privacy and integrity of their data.
• Operational Excellence: By aligning with international standards, Omnichat delivers reliable service with streamlined security processes that minimise operational disruptions. Our commitment to regular compliance updates and monitoring ensures consistent service quality while maintaining adherence to regional privacy laws and requirements.
• Risk Management: Our risk management framework, validated by ISO/IEC 27001:2022 Information Security Management Systems Certification, includes regular risk assessments, security updates, and comprehensive incident response planning, ensuring that customer communications remain protected across all channels.
  

As a trusted leader in omnichannel customer experience solutions, Omnichat serves over 5,000 businesses worldwide. Our all-in-one messaging solution, backed by the ISO/IEC 27001:2022-certified governance, empowers organisations to deliver exceptional customer experiences without compromising on service quality in information security.