Omnichat hit a record-high of 10x revenue growth in the SEA market

Omnichat, the one-stop messaging integration platform that offers conversational commerce solutions in the Asia-Pacific region, announced a significant revenue growth of 10 times in the second half of 2023 compared to its first half in the SEA market. 

‘We are shaping the business world with conversational commerce,’ Alan Chan, Founder and CEO of Omnichat, remarked. ‘The outstanding results encourage us to go further in the SEA market, and we are confident that our innovative solutions are going to empower more businesses to achieve sustainable growth.’

With 300% Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat is loved and trusted by over 5,000 international companies including Dyson, OSIM, FILA, Logitech, Sa Sa, Venchi, Eu Yan Sang, etc.

Leveraging Omnichat’s chat commerce solutions, Singapore’s leading apparel label iORA has successfully improved customer journeys and efficiency through 80% automation. Ng Hao Ping, Marketing Manager of iORA, commented on the implementation of an omnichannel strategy, ‘With the rising trend of “Online-merge-Offline Retail” in the APAC market, we can divert traffic across online and offline seamlessly and increase the overall conversions, thus providing a superior customer shopping experience.’

The exceptional efforts and achievements of Omnichat have garnered award recognition from prestigious organisations and clients. The company has received the Gold Award for Best Pandemic Response at the Loyalty and Engagement Awards from Marketing Interactive, the Silver Award for Best Use of Digital Solution at the MARKies Awards, and the Digital Strategic Partner Award at the Watsons Health, Wellness, and Beauty Awards from Watsons.

Omnichat, in collaboration with the international health and beauty retailer and leader, achieved a significant accomplishment by securing the Gold Award for ‘Best Use of AI/Chatbots’ at the esteemed Asia eCommerce Awards 2023, presented by Marketing Interactive. This achievement stands as a testament to Omnichat’s unwavering dedication to excellence and innovation in the industry.

The campaign allows customers to consult with pharmacists, dietitians, Chinese medicine practitioners, or beauty consultants on WhatsApp, which is available to customers worldwide and helps them purchase suitable products easily and conveniently.

Omnichat’s recent introduction of the Social Customer Data Platform (Social CDP) and Omni AI has further enhanced operational efficiency and generated higher conversions for brands. The Social CDP collects customer identities from various social media platforms, maps them to unique customer profiles, and thus consolidates the data into a comprehensive customer database, facilitating automated and personalised shopping journeys. 

With the integration of ChatGPT, Omni AI serves as a digital assistant for content generation and product recommendations, allowing brands to create seamless communications and optimise customer support, marketing and sales service with artificial intelligence. 

‘The digital world is ever-changing, we have all witnessed the evolution of AI technology this year,’ said Alan Chan. ‘We believe our AI-powered chatbot Omni AI can further enable brands to drive revenue growth to the next level. We are excited to bring our clients more cutting-edge features and solutions.’ 

Achieving record-breaking business growth in the SEA market, Omnichat is planning to extend its strategic market penetration in the global market and looking to close the Series B round of funding within this year.