Omnichat Launches Omni AI Agent Studio, Empowering Businesses to Build and Integrate Custom AI Agents for Conversational Commerce

Omnichat, the Asia-Pacific leader in all-in-one omnichannel customer experience solutions, recently announced the launch of Omni AI Agent Studio, which is designed to give businesses unprecedented control over their conversational AI ecosystem by enabling them to seamlessly build, manage, and integrate both native Omni AI agents and specialised third-party AI.

Omni AI Agent Studio: A New Era of AI Customisation and Flexibility

The launch of Omni AI Agent Studio represents a significant advancement of the AI-powered conversational suite Omnichat introduced earlier this year. This builds upon Omnichat’s native AI agents, which already provide powerful capabilities across the entire customer journey:

• AI Customer Service Agent: Provides 24/7 support and personalised issue resolution across multiple channels.
• AI Marketing Campaign Agent: Generates campaign strategies, define target audiences, and crafts compelling content effortlessly with AI automation.
• AI Shopping Agent: Boosts conversions by delivering tailored product recommendations and streamlining the sales process across preferred messaging platforms.

In addition, to meet the urgent market demand for deep customisation and flexibility, the new AI Agent Studio empowers businesses to create highly personalised agents. By leveraging their own customer data, these agents can deliver uniquely tailored recommendations.

The core innovation of the Omni AI Agent studio is its empowerment of companies to build bespoke AI agents. By connecting a diverse range of leading LLMs—such as OpenAI’s GPT Models, Google’s Gemini, Anthropic’s Claude, Meta’s Llama 4, Deepseek, and AWS Nova—the platform allows for seamless integration of these custom agents directly into any conversational workflow. This open and flexible approach empowers businesses to:

• Facilitate Seamless Human-AI Collaboration: For conversations requiring empathy or complex problem-solving, the AI instantly routes the customer to a live agent, providing the agent with the full chat history and customer profile for a smooth, context-rich handover.
• Create a Bespoke AI Suite: Combine the strengths of Omnichat’s native AI with specialised third-party AI to handle unique or industry-specific tasks.
• Future-Proof Their Strategy: Easily integrate new and emerging AI technologies as they become available, without being locked into a single ecosystem.

“The launch of Omni AI Agent Studio marks a pivotal moment in our mission to democratise Agentic AI for businesses,” said Alan Chan, Founder and CEO of Omnichat. “By enabling seamless integration of third-party AI, we are giving our clients the ultimate flexibility to build a truly customised AI workforce that drives efficiency, personalises customer experiences, and accelerates their digital transformation.”

Apart from Omni AI Agent Studio, Omnichat continue to develop on conversational commerce, it currently stands alone in the APAC region as the only company that simultaneously holds both Meta Business Partner, LINE Biz-Solutions Tech Partner and AWS Partner status providing seamless integration with WhatsApp, Facebook, Instagram, LINE and WeChat. The company’s highly anticipated integration of KakaoTalk and Tiktok further reinforces Omnichat’s commitment to providing a truly omnichannel experience.

Proven Success in Real-World AI Applications

Omnichat’s AI agents are already delivering significant value for leading businesses. For instance, Maxim’s Group, one of Asia’s leading food, beverage, and restaurant chains, has integrated Omnichat’s AI-driven platform with its mobile application, Eatizen. The group leverages advanced machine learning to analyse customer purchase history, preferences, and engagement patterns, which enables highly granular customer segmentation. This facilitates the automated delivery of tailored offers, proactive customer service, and personalised recommendations via WhatsApp. The project aims to achieve significant uplifts in customer engagement, conversion rates, and overall customer lifetime value, and has already been recognised with an award at the AI+ Power Awards.

Additionally, one of Hong Kong’s leading car park operators has deployed an Omnichat AI Customer Service Agent to provide 24/7 support and personalised issue resolution on WhatsApp. Instead of manually searching a website, their customers can now simply ask the AI agent to provide a list of all car park locations within a chosen district or area, receiving the information instantly for unparalleled convenience and a significantly improved user experience.

Omnichat’s commitment to excellence is reflected in the trust placed in Omnichat by over 5,000 global brands, including industry leaders such as Dyson, OSIM, FILA, Benefit Cosmetics, Honda, and Starbucks. The company’s innovative conversational commerce solutions empower these businesses to connect with their customers seamlessly across their websites and mobile messaging apps. This success is further validated by prestigious industry accolades received this year, including the Stevie Awards, MARKies Awards, AI+ Power Awards, and Loyalty and Engagement Awards.

For more information, visit www.omnichat.ai.